30-Day Money-Back Guarantee
Return any item within 30 days of delivery for a full refund.
Return Eligibility
Items must be unused, in original packaging with tags, and accompanied by proof of purchase. Personalized or clearance items may not be eligible.
How to Return
Contact customer service for a Return Authorization (RA), then ship the item with the RA number to our return address. Return shipping is the customer's responsibility unless the item is defective or we sent the wrong item.
Refused, Undeliverable, or Returned-to-Sender Shipments
If a package is refused by the recipient, marked undeliverable by the carrier, or returned to us because of an incorrect or incomplete address, we will notify you after the package is received back at our facility. You may request a reshipment (you may be charged additional shipping) or a refund of the product price. Original outbound shipping fees and any return-to-sender carrier fees are non-refundable unless the return was caused by our error (wrong item or shipping address mistake on our side).
Refund Processing
Refunds are processed within 5-7 business days after we receive the return, to the original payment method.
Questions?
Contact us at [email protected] or +1 (972) 905-3799.